Delivery & Return

Delivery Options Overview

The delivery company will call you in the morning hours on the day of delivery to get your verbal confirmation. if you answer the call, the delivery will be done. If you don’t answer the call, the delivery will be rescheduled to the next day and the delivery company will call you the next morning to get your confirmation again. If you’re unable to accept the delivery, please either inform the delivery company or inform us.

For Pre-Orders

Delivery will take 2 to 4 weeks for all pre-orders. In case for any unforeseen circumstances, such as stock unavailability with the retailer or any delay with international shipping, delivery could take up to 2 additional weeks. our team will communicate with you in case of such delays.

Exchange or Return of Goods

A product can be exchanged or returned as long as its in the brand new state with its original box in which you received it. If the seal is broken, box is missing, box is damaged, product is missing any element or if the product is damaged, it cannot be returned or exchanged.

In case of a return, delivery charge will not be refunded. 3% handling fee will not be refunded for payments made by card. You will receive the refund to your bank account only after we receive the product to our office and verify it’s condition. Delivery charge is non refundable.

In case of an exchange, additional delivery charge will have to be paid by the customer.

Exchange and Return period is 7 days from the date of invoice.

For Pre-Orders

Pre order products are not eligible for any Exchanges, Refunds or Returns under any circumstances.

Orders once placed cannot be cancelled, refunded or exchanged under any circumstances.

Warranty: (Applicable only to products that contain warranty)

Warranty can only be claimed for manufacturing defects of the product. In cases where the product is tampered, contains physical damages or has been misused, warranty will not be applicable. Warranty is not applicable for liquid damages, high voltage power damages, violation of manufacturer terms & using for uncommon activities.

Warranty for Power Banks is applicable only for the Battery. Warranty for Power Banks not applicable for damages caused due to over charging or charging with power adapters and cables that don't provide the optimal power input for the Power Bank.

We require 2-7 business days to check the product and provide a replacement. The process may take longer for power banks.

For Pre-Orders

Additional Charges will be applicable for warranty claims in terms of shipping to and back from the manufacturer, Charges will be applicable based on the weight of the product. Xclusive Accessories doesn’t guarantee any warranty claims as warranty claims are solely under the discretion of the manufacturing. Rest Assured, We will try our best to get the product repaired/replaced from the manufacturer.